Frequently asked questions

1. What do I get with this offer?

This offer allows two adults to enjoy a one night complimentary stay at a participating venue, on a Bed & Breakfast basis.

2. I have received a brochure containing a list of hotels - are there more hotels available?

Yes, the brochure only features a small selection of participating hotels. The website details the full selection available. It is always good to go through the website as we are constantly adding new hotels.

3. How do I book my Luxury Night Away?

A pack with your Unique Booking Code will be sent via Royal Mail which will contain full details of how to book your Luxury Night Away.

4. How long is the offer valid for?

The date you need to book and take your stay by will be found on your covering letter.

5. Can I choose whichever hotel I like?

Yes, the choice is completely yours, as long as the hotel is featured in the promotion. Subject to availability.

6. Can I contact the hotel and book directly with them?

No. All booking enquiries made as part of this offer need to be made though our dedicated Reservations Team. Bookings made directly with the hotel will not be honoured.

7. What happens when we have made the booking?

Once your booking has been initially confirmed with the Reservations Team and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.

8. Do I have to purchase meals or beverages?

No, you can stay at your chosen hotel completely free of charge on a bed and breakfast only basis, however, you can purchase evening meals and beverages if you like you just need to pay the hotel directly for these.

9. Can I arrange to have an upgraded room?

Yes, the majority of the hotels featured in the promotion do offer room upgrades, which are usually detailed on the website, if you are interested in upgrading your room please speak to the reservations team at time of booking.

10. Can I order flowers, chocolates or champagne to be in my room on arrival?

Yes, many hotels do offer this facility; please enquire with the reservations team at the time of booking.

11. Can we bring our children?

The offer is based on two adults, but we can certainly look in to accomodating additional guests. A Family Room will be required to accomodate children, which will be an additional cost. Prices for a Family Room will vary by venue, please feel free to ask the reservations team at the time of booking.

12. What facilities do the hotels have to offer?

All hotels in the promotion have a symbol guide, which will show you what facilities they provide.

13. What if I have booked my Luxury Night Away and need to rearrange it?

If you need to change your booking, your voucher will become invalid. The Reservations Team will endeavour to rearrange any booking, but this is not guaranteed. please contact the team as soon as possible on 01565 831 816* where we will be able to advise further.

14. I have a question about my Luxury Night Away that is not answered here - Who can help?

Please contact the reservations team on the number 01565 831 816* who would be happy to help and assist on any questions you may have.

*The team are available Monday to Friday 9.00am to 5.00pm (excluding Bank Holidays). Calls to this number from a landline are charged at local landline rates and calls from a mobile are charged at your provider’s standard rate. Calls are monitored for training and quality purposes.